Team operations

Closku provides guided onboarding support to every merchant. This person guides you through setup, trains your team, and confirms you are operational before handoff to ongoing support.

After onboarding, your support experience depends on your plan tier:

All subscribers have access to the Closku resource library, which includes tutorials and walkthrough videos, best practices for product photography and catalog setup, troubleshooting guides for common issues, and release notes with platform update information. The library is updated regularly as new features and improvements ship.

Escalate when the team can no longer explain the issue with normal operational context or when customer impact grows faster than you can contain it.

When escalating, preserve the timeline, observed symptoms, and actions already taken so the support team starts with signal instead of guesswork. Closku's support resolution target is under 24 hours for non-Enterprise plans.

Scale and Enterprise plans include a dedicated account manager who handles quarterly business reviews and usage analysis, proactive recommendations for plan optimization, coordination with the engineering team for custom requirements, and early access to new features and beta programs. This gives your business the most value from the platform as it grows.