Orders and fulfillment

A try-on is defined as one single product applied to one shopper photo. Each combination counts individually:

• Shopper uploads a photo and tries one product = 1 try-on
• Shopper tries the same product from a different angle = another try-on
• Shopper tries a different product on the same photo = another try-on
• Repeated use of the same product and photo combination = separate try-ons each time

Try-ons are deducted from your monthly plan limit in real time. Your plan includes a fixed number of try-ons per billing cycle.

Each subscription tier has a hard monthly cap on try-ons:

If you consistently hit your cap, upgrading to the next tier provides headroom and unlocks additional features. Contact your account manager to discuss volume pricing.

When a shopper uses the virtual try-on feature on your storefront, the flow begins with the shopper selecting a product from your catalog to preview. They then upload a full-body or upper-body photo through the widget, and Closku processes the image using AI rendering to superimpose the garment. The rendered result appears in the widget typically within 10-30 seconds, and the system records the try-on against your monthly usage. Rendering typically completes in 10-30 seconds per try-on, with high rendering precision.

Closku runs on cloud-based infrastructure that auto-scales to handle demand during peak periods. Our performance targets are maintained regardless of traffic volume, with rendering completing in 10-30 seconds per try-on, and cloud resources that automatically scale up during peak shopping periods.