Terms of Service

By creating a Closku account or using our services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the service.

You must be at least 18 years old (or the age of majority in your jurisdiction) to create a Closku account. By creating an account, you represent that you meet this requirement and that the registration information you provide is accurate.

Closku provides virtual try-on for online stores: merchant accounts and dashboards, catalog tools (including CSV import), an embeddable try-on widget, usage tracking, and billing for paid plans. Features available to you depend on your subscription plan and account status. Live sync with a store platform is not part of the current service.

You are responsible for maintaining the security of your account credentials and for all activity under your account.

You agree to provide accurate registration information and to keep your merchant profile current.

You may not misuse the service, attempt to interfere with platform operations, or use Closku in violation of applicable law.

You are responsible for keeping product content, shopper-facing experiences, and data practices on your store compliant with your own legal obligations.

When you enable the try-on widget on your store, you decide how shopper photos are solicited and used on your storefront. You are responsible for presenting appropriate notices and collecting any consent your storefront needs for the photos shoppers submit, and for handling requests from shoppers about their photos, including deletion requests. Closku processes shopper photos on your behalf to deliver the service, and will assist you with shopper requests that concern data we process for you, as described in our Privacy Policy.

Do not enable the widget in a way that encourages shoppers to upload photos of children or of other people without their permission.

Paid plans, usage limits, and add-on credits are billed through Polar according to the pricing shown at checkout or in your merchant workspace. Fees are non-refundable in most cases, except where required by law or expressly stated in your plan terms.

Closku retains all rights in the platform, software, and branding. You retain ownership of your catalog, content, and shopper data, subject to the licenses needed for us to operate the service.

You may stop using Closku at any time. We may suspend or terminate access for violations of these terms, non-payment, or risks to platform security. Upon termination, your right to use the service ends.

You may request an export of your catalog and account data by contacting us before or shortly after termination. After termination we may retain data as needed to provide the service, meet legal obligations, resolve disputes, and protect the security of the platform, as described in our Privacy Policy.

The service is provided on an "as is" and "as available" basis to the fullest extent permitted by law. Closku is not liable for indirect, incidental, or consequential damages arising from your use of the service.

This addendum applies when Closku processes shopper data (photos, generated try-on images, and try-on session details) on your behalf through the try-on widget. For that processing, you are the controller and Closku is the processor, as described in our Privacy Policy.

Closku processes shopper data only to provide the service: to generate the try-on image a shopper requests and to keep the widget running, as described in these terms and the Privacy Policy. We do not use shopper photos to train models, build profiles, or market to shoppers, and we require the providers that touch shopper data (hosting, storage, and AI inference) to process it only for those purposes.

Closku commits to: (a) processing shopper data only on these documented instructions; (b) keeping personnel with access to shopper data under confidentiality obligations; (c) maintaining the security measures described in the Privacy Policy; (d) assisting you with shopper requests, including access and deletion requests, about data we process for you; (e) notifying you of a confirmed security incident affecting shopper data without undue delay; (f) deleting or returning shopper data in line with the retention periods in the Privacy Policy, or on your request when you close your account; and (g) transferring shopper data only under contractual safeguards such as standard contractual clauses or the EU-US Data Privacy Framework where a provider is certified; and (h) on reasonable notice, making available the information you need to verify these commitments and cooperating with a reasonable inspection of how shopper data is processed for your store.

We rely on sub-processors to deliver the service, listed in the Privacy Policy. The providers that can touch shopper photos and try-on data are hosting and storage, and the AI inference provider; payments, product analytics, and email providers process merchant and site data, not shopper photos. When we add or replace a provider that handles shopper data, we will notify merchants by email at least 30 days before the change takes effect. If you object to a new sub-processor for data-protection reasons, contact us before that date; if we cannot resolve your objection, you may terminate the affected service.

You remain responsible for the notices and consent your storefront collects from shoppers, as described in these terms, and for responding to shopper requests, with our assistance as described above.

These terms are governed by the laws of the Republic of the Philippines, without regard to conflict of law rules. Any dispute arising from or relating to these terms or the service will be brought in the courts of the Philippines.

We may update these terms from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the service after changes become effective constitutes acceptance of the updated terms.

Questions about these terms can be sent to hello@closku.com.