Who we are
Closku is operated by Closku Labs, #10 Lemon St, Basak San Nicolas, Cebu City 6000, Philippines, which runs the closku.com website and the Closku virtual try-on service. For questions about this policy or your personal information, contact us at hello@closku.com.
When you use Closku, you interact with two relationships. For merchant accounts, billing, and the merchant dashboard, Closku is the data controller. For shopper photos submitted through a merchant's widget, the merchant decides to enable try-on and Closku processes that data on the merchant's behalf to deliver the service.
Who this covers
This policy covers merchants who create a Closku account and shoppers who upload a photo to try clothes on a merchant's store.
We provide try-on to the merchant. The merchant is responsible for presenting appropriate notices and collecting any consent their storefront needs. Shoppers should also review the privacy information on the store they are using.
Information we collect
The data we hold depends on how you use Closku:
- Merchant accounts. Name, email, and company (or workspace) name when you sign up. You may later add a website and other profile details in your workspace. If you sign in with a third-party identity provider, we receive the account information that provider shares with us.
- Product catalog. Listings, images, and related product details you upload or import (including CSV import from store exports). That catalog stays yours. We use it to run try-on on your store. There is no live store sync today.
- Billing. If you subscribe or buy extra usage, Polar processes payment. We keep plan, subscription status, and usage needed to run billing. We do not collect card details on signup if you do not subscribe.
- Shopper try-on. Photos a shopper uploads and the generated try-on image. We also receive limited technical information needed to complete a try-on request, such as the store origin and browser user agent. To generate a try-on, the photo is sent to our AI inference provider, which processes it and returns the generated image.
- Usage and support. Try-on counts, dashboard usage, messages you send us, and operational logs we need to run, secure, and support the product.
How we use information
We use this information to provide Closku: merchant tools, catalog and widget operation, try-on generation, billing, support, abuse prevention, and keeping the service reliable. Shopper photos are used to generate the try-on. Catalog data is used to show and apply your products.
We do not sell shopper photos, your catalog, or your account information. We may use aggregated or de-identified data to understand usage and improve reliability.
Where required by law, we rely on the following legal bases for this processing:
- Contract. Creating and managing merchant accounts, running the catalog and widget, generating try-on images, billing, and support requests all happen to deliver the service you signed up for.
- Legitimate interests. Keeping the service secure and reliable, preventing abuse and fraud, keeping operational and audit logs, and understanding aggregate product usage.
- Consent. Where you opt in to a specific activity, you can withdraw that consent at any time.
- Legal obligation. Retaining records we are required to keep, and disclosing information when the law requires it.
We do not make decisions about you based solely on automated processing that have legal or similarly significant effects on you.
Data retention and security
We retain information for as long as needed to provide the service, meet legal obligations, and resolve disputes. Shopper photos and try-on results are kept for up to 14 days for stores on the Starter plan and up to 30 days for stores on all other plans, after which they are automatically deleted. Widget session records are kept for up to 30 days. Analytics events and messages you send us through the contact form are kept for up to 12 months. Account, billing, and audit records are kept for the life of your account and for any period we are required to keep them afterwards.
We apply administrative, technical, and organizational safeguards such as encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure.
Your privacy rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal information, to object to or restrict certain processing, and to opt out of marketing. Merchants can update account details in the workspace. To exercise any right, contact hello@closku.com with the email address on the account. We will verify the request and respond within 30 days, or tell you if we need more time and why.
Shoppers who want a copy or deletion of a try-on photo should start with the merchant whose store they used. We can help that merchant where the request concerns data we process for the service. Additional rights may apply depending on your jurisdiction, and nothing in this policy limits rights the law gives you.
If you believe we have mishandled your personal information, you may complain to us at hello@closku.com, or to your local data protection authority, including the Philippine National Privacy Commission or, if you are in the EEA or the UK, your supervisory authority. If a security incident affects your personal information and notification is required by law, we will notify you and the relevant authority without undue delay.
Children and sensitive photos
Closku is intended for merchants who are at least 18 years old (or the age of majority in their jurisdiction). The try-on widget is not directed at children, and shoppers should not upload photos of children or of other people without their permission.
Body photos can reveal sensitive characteristics. We use them only to generate the try-on image, and we do not use them to identify people, build profiles, or infer sensitive characteristics about shoppers.
International transfers
Closku is operated from the Philippines. Our service providers are located primarily in the United States and other regions: hosting, database, analytics, email, and payment processing run outside the Philippines, and shopper photos are sent to our AI inference provider to generate try-on results. If you use Closku from outside those locations, your information may be transferred to and processed in the United States or other countries.
When we transfer personal information across borders, we require our providers to protect it at a level consistent with this policy and applicable data protection law. Where required for data subjects in the EEA, the UK, or the Philippines, we use safeguards such as standard contractual clauses, the EU-US Data Privacy Framework (where a provider is certified), or contractual commitments that recipients provide at least an equivalent level of protection.
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the service after changes become effective constitutes acceptance of the revised policy, together with our Terms of Service.
Contact
Privacy questions can be sent to hello@closku.com.